Included Services
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Self Check-In & Smart Locks – Flexible arrival with keyless entry codes.
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WiFi Support – Quick help if you have trouble connecting.
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Starter Essentials – Coffee, tea, sugar, salt, pepper, spices, dish soap, laundry pods.
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Local Recommendations – Curated guide to restaurants, shops, and attractions (see our Activities page).
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Kids & Family Extras – Toys, mats, kiddie table, and board games provided at no extra cost.
Optional Services
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On-Demand Cleaning Service – Fresh linens, towels, and a tidy-up outside of regular scheduled maintenance (extra fee).
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Late Check-Out or Early Check-In – Subject to availability.
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Grocery Stocking Before Arrival – Arrive to a stocked fridge and pantry (extra fee)
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Extra Linens & Towels – Request additional sets during your stay (subject to availability, extra fees may apply)
Support During Your Stay
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Host Availability – We’re only a message away for questions or assistance.
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Emergency Contacts – Local numbers for urgent needs:
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🚨 Police / Fire / Ambulance (Emergency): 911
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☎️ Ottawa Police (Non-Emergency): 613-236-1222
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🚑 Ottawa Paramedic Service (Non-Emergency): 613-580-2424 ext. 2222
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🏥 Queensway Carleton Hospital (Emergency Dept.): 613-721-2000
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🏥 Ottawa Hospital – Civic Campus (Emergency Dept.): 613-722-7000
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☎️ Telehealth Ontario (24/7 Medical Advice): 1-866-797-0000
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🔌 Hydro Ottawa (Power Outages): 613-738-0188
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🚰 City of Ottawa – Water & Sewer Emergency Line: 3-1-1 (or 613-580-2400 if calling outside city)
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🚕 Blue Line Taxi (Ottawa): 613-238-1111
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Special Requests
We love helping make your stay extra memorable! If you’re celebrating something special — a birthday, anniversary, or just want to surprise someone — let us know in advance. We can help arrange thoughtful touches such as:
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Fresh flowers waiting upon arrival 🌸
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A chilled bottle of wine or bubbly 🍾
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Locally made chocolates or treats 🍫
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Anniversary or birthday décor 🎉
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Personalized welcome notes 💌
If you have a request in mind, send us a message before your stay and we’ll do our best to make it happen. (Additional costs may apply depending on the request.)